Whether you’re looking for a more efficient way to keep your clients updated on their projects or you want to give them an easy way to access files and communicate with your team, a client user portal is exactly what you need.
But having a customer portal is not enough. You need to make sure the portal is user-friendly and efficient. The good news is that there are many ways to revamp your customer’s portal without breaking the bank.
This article will discuss five easy ways to improve your client portal. But first, let’s first look at some of the features that a typical client portal includes.
Features of a Client Portal
- Cloud storage: It allows your clients to store and access their files securely online.
- Advanced permissions: This gives you and your clients the ability to control who can view, edit, or delete files.
- Document collaboration: This allows your clients to collaborate on documents with other team members.
- eSignature and approval: This allows your clients to sign documents and approve transactions electronically.
- Groups or channels: This allows your clients to communicate with each other in a secure, private forum.
These are some of the features you should look to integrate or revamp in your client portal. Now, let’s get into what you should look into changing.
1. Streamline the Registration Process
The registration process is the first thing your clients will encounter when they visit your portal. Make it as easy as possible for them to register by including clear instructions and providing easy-to-use forms. You can also simplify the registration process by automatically assigning new clients to specific groups or teams based on their industry or company size.
2. Customize the Portal Layout
Your clients will appreciate the ability to customize the layout of their portal, so give them that power. Allow them to select which modules and pages they want to see, and make it easy to find what they’re looking for. You can also help them personalize their experience by adding their company logo and color scheme.
The menu navigation is another essential part of your client portal. Make it easy for your clients to find what they need by organizing the menu items into logical categories. You can also simplify the process by using drop-down menus and icons to indicate the type of information each menu item contains.
4. Improve the Search Functionality
Search functionality is another important aspect of your client portal. Make sure that it’s easy for your clients to find what they’re looking for by including relevant keywords and phrases in the search results. You can also improve the search results by first displaying the most recent items.
5. Enable Client Collaboration
One of the best features of a client portal is enabling client collaboration. Allow your clients to collaborate by sharing files and information securely. You can also make it easy for them to communicate with each other by adding a chat module to the portal.
To Sum It Up
Consider the five ways highlighted above to revamp your client portal for maximum efficiency and convenience. However, who you hire to revamp your client portal is just as important as the changes you make. Make sure who you hire has the expertise to build features that are not only user-friendly but also efficient and can implement great security protocols to protect data.